Processing time:

• Shipping across Europe: 2–5 business days

• International shipping: 5–14 business days

• Tracking provided for all orders

• Customs fees (if applicable) are buyer’s responsibility

If your package is delayed or lost, contact us at orders@europeanmatchasupplier.com

 

Damaged or Incorrect Orders

If your product arrives damaged or incorrect:
 
Email: orders@europeanmatchasupplier.com within 7 days with:

• Order number

• Photos of the issue

We will replace or refund the item.

 

 

 

Eligibility: 
We can accept returns of unopened items within 14 days of delivery.
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We cannot accept returns if:

• Product is opened or used

• Packaging is damaged or altered

• Product was purchased on sale / clearance

 
Refund timeline
​
Refunds are issued to the original payment method within 7–10 business days after inspection.
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For any returns please email support@ems.com within 7 days with your order number. ​