Shipping & Returns

Shipping Information

All orders are carefully prepared and dispatched to ensure maximum freshness and product quality.

Processing time: 1–2 business days
Shipping across Europe: 2–7 business days
International shipping: 5–14 business days
Tracking included for all orders

Shipping times are estimates and may vary depending on destination, customs processing, and carrier delays.

Customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer.

If your package is delayed, lost, or marked as delivered but not received, please contact us at info@europeanmatchasupplier.com.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at:

info@europeanmatchasupplier.com

Please include:

Order number
Photos of the package and product
Description of the issue

After review, we will offer a replacement or refund when applicable.

Returns Policy

Due to the nature of our products and for hygiene, food safety, and quality control reasons, we do not accept returns on food products once shipped, including matcha and consumable items.

We may accept returns only for unopened and unused non-food items, subject to prior approval.

Returns will not be accepted if:

Product has been opened or used
Packaging is damaged or altered
Product is a consumable / food item
Product was purchased on sale or clearance

To request assistance, please email info@europeanmatchasupplier.com with your order number.

Refund Timeline

If a refund is approved, it will be issued to the original payment method within 7–10 business days after inspection and confirmation.

Shipping & Returns